We have never really seen the purpose of tweeting – until Tuesday.
Derek, one of our fellow travellers, who has an IT business in Canada and is a member of numerous social networking sites, started tweeting about our plight as GAP Adventure travellers stuck in Cusco. Quite quickly he started getting comments from fellow tweeters sympathising with our plight and before long he started getting tweets from Bruce Poon Tip – the CEO of GAP Adventures (and, allegedly one of the top ten businessmen in Canada). In the meantime Gregg had done a Victor Meldrew email to both GAP Adventures and Trailfinders (the company through which we have booked all of our travel), Lynn from New Jersey had contacted her brother, who is an attorney, who in turn had emailed GAP and Barbara had contacted her travel agent in Canada, who also contacted GAP. Meanwhile the tweeting continued and had by now got quite a following. We will not go into all the details but by early evening Derek had received a phone call from GAP Adventures saying that we were the only group who had made any complaints (...and?) but they would be sorting out something for us – we await their communiqué. In the meantime they have said they are going to waive the US$10 charge they were going to levy for each of us for staying a night at the Cuzco hotel (US$10 each – how mean is that?) and that they will pay for our flight from Cusco to Lima and cover the cost of our hotel in Lima. They have also indicated that we should be getting some recompense for the part of the trip missed. Result.
For our last night in Cusco we all went along to a restaurant called The Fallen Angel – amazing decor with bath tubs full of water and fish swimming covered by sheets of glass as dining tables.
We are now safe in Lima, where it is hot, humid and sometimes sunny but have got a little behind (Barry - no rude comments, please!) with the blog because we are doing so much - will try and catch up soon,
*NOT The Birdy Song
Friday, 29 January 2010
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Reassured to hear that despite being on holiday and half way round the world, your skills at dealing with consumer complaints are as finely tuned as ever! Will you be adding tweeting to your repertoire in the future then? Well done. J x
ReplyDeleteWell done - but GAP sounds like Ryan Air. In my day the equivalent of tweeting was "Free George Davis" written on railway bridges.
ReplyDeleteGreat news that you're back on track.